Tuesday, June 23. 2009
The politicisation of social media
“Conflicts are inherent in social relationships. Where social relationships thrive, so will dissent. Where dissent is present, a cause will rise — either to strengthen dissent or attempt to crush it.”
Social media has already been one of last year’s major buzz, with companies eager to make their presence felt in a network thriving robustly in their absence. But last week saw social media catapulted to the global scene, hugging the headlines not because of the corporate, but the political. What was once a vague concept for many, now started to assume a more concrete form. And what was once thought of only as a cool way of broadcasting ones breakfast platter, now unravelled its radical potential to the public.
Twitter made the primetime news in many countries, including the Netherlands when the electoral turmoil in Iran broke out. Major TV networks were already covering the Iranian elections, but the cries of discontent were heard first and more loudly on social networks such as Twitter, Facebook and blogs. Social media was first to deliver stories of dissent that was snowballing into a movement. Continue reading "The politicisation of social media" »
Wednesday, June 17. 2009
MediaCatalyst star in Japanese Manga
We are very excited to bring Japanes Manga to Mobiles with DOCOMO Netherlands, the first step in making the ever popular Japanese graphic format more accessible to more people.
DOCOMO, a European subsidiary of NTT DOCOMO, INC., launched the service in France last week via the French telecom operator Bouygues Telecom as a first step to crack the European market and bring Japanese Manga to mobiles.
Continue reading "MediaCatalyst star in Japanese Manga" »
Thursday, May 28. 2009
Next Generation Experiences: Killzone & Killzone.com @ The Netherlands Festival of Games
Massively multi-player on-line (MMOGs) games and social networks are everyday experiences for many digital natives. What happens when games and social networks converge? Come to the Netherlands Festival of Games in Utrecht in June, where I'm presenting a talk titled "Killzone & Killzone.com, A Massively Social Game" and find out!
Wednesday, May 27. 2009
Designing Post-humanity: Everyware In the Far Future
What happens when everything is designable? When the boundaries between humanity, technology, and the larger environment disappear? Designing Post-humanity: Everyware In the Far Future, the latest installment of my column on user experience and ubiquitous computing in UXmatters, takes a look at these questions. Post-humans, ubicomp, and science fiction may seem like strange territory for user experience professionals, but by considering these kinds of futures today, we make many important decisions about who we will [all!] be tomorrow.
**Update: Bruce Sterling just posted about it in his Beyond the Beyond blog at Wired. Thanks for noticing, Bruce!
Wednesday, May 20. 2009
Designing for Information Retrieval: Slides from the Enterprise Search Summit
I'm happy to share the slides from my talk at the recent Enterprise Search Summit in NY "Search Me: Designing Information Retrieval Experiences"
Here's the abstract from the session:
This case study reviews the methods and insights that emerged from an 18-month effort to coordinate and enhance the scattered user experiences of a suite of information retrieval tools sold as services by a major investment ratings agency. The session will share a method for understanding audience needs in diverse information access contexts; review a collection of information retrieval patterns, look at conceptual design methods for user experiences, and review a set of longer term patterns in customer behavior called lifecycles, and consider the impact of organizational and cultural factors on design decisions.
This session will presents reusable experience design tools and findings relevant for contexts such as enterprise search and information access, service design, and product and platform management.
Thanks to everyone who came by!
Monday, April 20. 2009
Google Analytics: Ad tracking through advanced segments and custom reports

As many of you probably know, it’s possible to track Google Adwords ads with Goolgle Analytics, and to see their effect on conversions. Less well known is that it is also possible to track other off- and online ads with Google Analytics via the custom campaign tracking functionality.
Fortunately, it is rather simple to employ this functionality. Below, I offer a step-by-step description of how to set up ad tracking and how to use several tools for analysis (of advanced segments and advance reports). Because most companies do not focus solely on online advertising, I’ve also added several steps that enable the tracking and measuring of offline ads (such as television commercials and ads in newspapers and magazines).Please read on after the break. Beware that to be measurable, offline ads require a fair amount of actions pre-launch, whilst online ads can be more easily adjusted during measurements. Continue reading "Google Analytics: Ad tracking through advanced..." »
Thursday, April 16. 2009
We're a Webby Honoree!

For the fourth year in a row, we've received the great honour of having our work recognised by the Webby Awards. This year, PlayNow Arena, the content store we've created for Sony Ericsson, is official honoree in the category integrated mobile experience. PlayNow arena offers easy access to entertainment wherever you are. Whether you arrive via web or mobile, it opens up a world of the latest music, games, ringtones, wallpapers and themes. One arena. Unlimited experiences
Thursday, April 9. 2009
MediaCatalyst to win souls for Hogeschool van Amsterdam

In the middle, you see our very own Kees, Technical Director of MediaCatalyst. If you hoover your cursor over him, a video will play that takes you around our office whilst Kees tells of the MC-life. Cameos by Miika, Dom, Mali, Tom, Ilko, SJ, Niels, Ricardo, and Patrick. Looking good, people, looking good!
*addendum! Bas, our
Friday, April 3. 2009
Yamaha Diversion and XJ6 site live!
Today, Yamaha launches the site for their Diversion and XJ6 motorcycles. These bikes appeal to a wide range of target audiences, ranging from the enthusiast contemplating their first motorcycle to the expert rider that knows the quality and performance of Yamaha motorcycles.

We decided to have the site find out first who it's dealing with. The landing page asks you what your level of riding experience is. Based on your answer, it is able to deliver features and content tailor-made to your requirements, and speak to you in the right voice.

Per level of expertise and for each of the two bikes, you can choose between three motorcycling scenarios: the city, the commute, and off road. This way, it both anticipates your circumstance and the way you are most likely to use your motorcycle, but it also seeks to inspire you to make the most of your Diversion or XJ6.

The bike of your choice is completely interactive. You can turn it around in 360º to get to it from every angle, and then click on its special features to scope out its every detail. To come to an even better informed decision, detailed specs and brochures are available for download in pdf.

This pan-European site offers the space for localised promotions,and many regions offer the chance to win hundreds of dollars of Yamaha gear or even the price of your motorcycle back. Once you've come to find your perfect match, your closest dealer is but a click away. The site even takes it upon itself to alert your dealer to take it from there and assist you in completing the purchase of your dream motorcycle.

Wednesday, March 18. 2009
Democratising and socialising data to empower the public domain - part 3/3
Digital Public Square of the District of Columbia
Vivek Kundra, America’s Federal Chief Information Officer (CIO), spearheaded this project when he was still the Chief Technology Officer of D.C. This portal allowed online access to different government data and services, making it easier for the public to interact with the federal government. A major part of this project was the innovation contest, ‘Apps for Democracy’, where D.C. released its database to the public and encouraged talented technologists and creatives to create the most useful applications from DC's Data Catalog.
The result: 47 applications ranging from web applications, widgets, Google Maps mash-ups, iPhone apps, Facebook apps, and other digital utilities were developed, representing $2,000,000+ in value and a 4000% ROI.
MAPLight.org is a public database that illuminates the connection between campaign donations and legislative votes. Two public databases are combined: a database of all known campaign contributions to any legislator, and a database on how legislators voted on specific bills and resolutions. Bringing the data on money and voting together in an accessible way is groundbreaking as it opens the doors for the public to the legislative processes in the US in an accessible and creative way.
The World Summt Awards describes this website as a “…treasure for journalists, NGOs, and bloggers. It helps, citizens to hold legislators accountable. MAPLight.org, findings makes complex research publically available in an instant and shows that public scrutiny can be also visually appealing, easy-to-use, and customizable."
It’s daring and simple in its approach and that’s why it’s gaining a multitude of followers. Imagine how the White House might work if it was run completely democratically by thousands of people on the internet. Whitehouse2 does exactly this. All you have to do is endorse or oppose priorities and find people to support or fight against it. From the creators: “The more people who endorse a priority, the higher it rises in the charts. The more people who join the network, the more clout we will have with the President and the media.”
Other initiatives
In the UK, there’s a competition called ‘Show us a better way’ where the citizens are asked for their help in developing better ways to publish vast non-personal information that the government collects & creates on the public’s behalf. The winner gets £20K to develop the idea to the next level.
NASA has multiple Twitter-streams in the realm of micro-blogging, and they leverage YouTube and other new media to publicize their work.
Again, in the US, extra-governmental efforts include, GovLoop, an online community for government employees. In only seven weeks, it has attracted over 500 users from federal, state, and local governments. There was also the event, ‘Social Media for Government’, which aimed to “capture the power of social media in your organization, along with helpful tools, tips and techniques to get started.” Activities like these already pave the way and provide the tools for public servants to share knowledge and start concrete action steps.
Can you imagine how similar application or website in the Philippines, such as MAPlight.org or Whitehouse2? How would that un-Zen the powers-that-be? I wonder how many representatives, senators — and even Presidents? — would oppose it or bog it down with charges of malicious intent orsubversion? Who would welcome the sunlight and who would burst into flames?
Continue reading "Democratising and socialising data to empower..." »Democratising and socialising data to empower the public domain - part 2/3
(Memorandum of the Freedom of Information Act by Barack Obama)
Starting points for practicing E-democracy
In a nutshell, good governance operating within the E-democracy framework should seek to:
• Democratise data to enhance civic participation. Provide citizens real access to relevant information and the actions they can take. It’s not just about dissemination of information but democratization: genuine access to data that the public sector can built on to make it more relevant for their everyday lives or bring them closer to making informed decisions on issues.
• Bring government to the people, wherever they are. Utilise new media tools and strategy to make government services more effective, accessible, and transparent. Social networking and microblogging are becoming part of the daily media diet, so governmental institutions should start utilising these tools.
• Encourage accountability through transparency. Acknowledge, assess, and embrace social media.
• Start or join in the public and social dialogue; be present and active in the information eco-system of public domain. Strengthen and diversify engagement through meaningful online dialogues and information exchange on public issues.
• Leverage social media. Use existing (user-generated, co-creation driven) technology to reach wider audiences at minimal cost to taxpayers. Mashable content can help transform raw data into concrete conclusions and action points that really matter to different sectors.
• Leverage the wisdom of crowds (public and civil servants). Social media creates an open dialogue not only between government and citizens but also between different government agencies as well.
• Make politics relevant by encouraging grassroots movements. Invest in collaboration and participation: help build the sidewalks, public squares, town halls, hearing rooms and community centres in government’s interfaces, that will ensure the public can assemble, discuss, decide, act and collaborate with government.
• Improve the relevance of information resources.
• Improve the quick distribution of information resources.
• Develop and disseminate best practices and tools to promote community conversation and engagement, civic education, and information exchange.
• Review organisational capacities and identify areas that need to be improved in order to respond the demands of managing E-democracy products and processes.
• Empower participants with online skills and experiences to have an impact on their communities and governments.
Democratising and socialising data to empower the public domain - part 1 /3
This post is brought to you by the letter ‘E’ and ‘D’ —‘E’ for ‘electronic’, ‘D’ for ‘democracy’.
Taken apart, they each constitute a vast body of meanings. Google them and you’ll get 471,000,000 hits for ‘electronic’ and 67,800,000 for ‘democracy’. Taken together, these words take on a new meaning that definitely outweighs the sum of their parts.
E-democracy thrives in a framework that acknowledges the Internet and other forms of digital technology as political media; each one possessing the radical potential to drive democratic processes and be transformed in return.
The word ‘democracy’ is derived from the Greek word ‘demos’ (people) and ‘kratos’ (rule / strength). There are many detailed definitions and forms of democracy, but in general it’s founded on the principles that:
- All citizens enjoy universally recognised equal freedoms and liberties.
- All citizens have equal access to political, social, cultural and economic power and decision-making.
Decision-making is a collective endeavour and requires direct involvement by “…all residents of a particular geographical area and of a viable population size beyond a certain age of maturity (to be defined by the citizen body itself) and irrespective of gender, race, ethnic or cultural identity. (Wikipedia, 2009)
Put democratic intent into the realm of the electronic and you’ll get a new way of looking at the ABCs of data: Accessibility (who gets access to data), Bureaucracy (who and what structures control the production and distribution of data), and Consciousness (what kind of information is being disseminated). This framework impacts the whole question of how information can be harnessed and put to use in the digital era, specifically with the onset of Web 2.0.
Continue reading "Democratising and socialising data to empower..." »Thursday, March 5. 2009
Tech lead Gabriel's extracurricular activities: Famasloop - 'Al Reves'
FAMASLOOP - Al Rev

